To be eligible for a return, your item must be unused and in the same condition that you received it.
GEAR HAUS strives to sell high quality gear with high quality service. Our number one priority is making sure our customers are satisfied with their shopping experience.
If you ever purchase a product from us – used or new – that is dysfunctional in any way not already noted in the product description, we will issue a full refund.
Return Policy
We accept returns under the following conditions.
If you aren’t able to return a product, we always offer the option to re-consign it. View our consignment page for more information.
Retail products may be returned within 7 days of purchase, provided they are returned unused and with packaging intact. Items must be returned in person to our store at 31 Memorial Ave, Manchester Center, VT. If the items you return are missing their packaging or have been used, we reserve the right to charge an appropriate refurbishment fee in order to make the item sellable again.
Consignment products may be returned unused within 48 hours of purchase. If consigned items have been clearly used we cannot accept your return.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 48 or 30 days after purchase depending if the item is consigned or new.
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@gearhausvt.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace new retail items if they are defective or damaged.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.